Complaints

We take every concern seriously — here’s how to raise an issue and what you can expect from us.

We aim to offer the highest possible standards of service.

We welcome general comments about the service and suggestions to improve our services to you.

We operate a complaints procedure as part of the NHS system which meets the national criteria.

If you would like to make a comment/suggestion or a complaint, in the first instance we invite you to either;

Phone: 0121 366 8790

Following this if you feel your complaint has not been resolved to your expectations, please click on the Practice Leaflet tab above and see details of how to escalate a complaint further.